Graycells
develops B2B and B2C e-commerce solutions that are fully integrated
with a company's existing business systems. We help businesses realize
results from their e-commerce initiatives by building the framework,
systems, tools, content, and compelling interface design required
to empower customers to complete purchase transactions with ease
and confidence. Our team is capable of handling all aspects of e-commerce
strategy and development, including end-to-end security, distributed
transaction processing and integration with online payment, order
processing, content management, and customer relationship management
systems.
INTEGRATE
E-COMMERCE INITIATIVES
We minimize the impact of an e-commerce solution on the traditional
aspects of an enterprise by building projects with the company's
existing infrastructure and internal resource requirements in mind.
Our technical architects carefully examine a company's systems,
making recommendations on the hardware and software required for
the customized solution, providing input on "buy vs. build"
decisions, and determining how the required third-party components
will be integrated into the e-commerce application.
ENSURE
TRANSACTION SECURITY
Graycells ensures that companies will be able to offer secure transaction
processing online in order to win the confidence and loyalty of
customers. We take advantage of the latest Internet security standards,
including 128-bit SSL encryption, as well as emerging credit card
processing standards such as SET. Our application services group
ensures that systems are continually monitored and protected from
security breaches, and that issues are managed from detection to
resolution without any traffic interruption.
CONTROL
THE COST AND QUALITY OF CUSTOMER SERVICE AND SUPPORT
Internet technologies have presented businesses with greater opportunities
to interact with and sell to customers directly, while presenting
new challenges in maintaining the consistency of customer service
across online and offline channels. Graycells works with companies
to manage the cost of providing service and support to customers
through multiple points of interaction. Based on a company's internal
resources, the nature of its e-commerce initiatives, and the needs
of its customers, Graycells develops an integrated customer support
infrastructure that will enable the company to manage service costs,
maintain the quality of customer interactions, and capture valuable
transaction data both online and offline.
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